An ombudsman is an official appointed to investigate complaints made by individuals against government agencies or organizations. Their role is to ensure that people's rights are protected and that they receive fair treatment. Ombudsmen can help resolve disputes, provide recommendations, and promote accountability within institutions. Typically, an ombudsman operates independently and impartially, allowing them to address issues without bias. They often handle cases related to public services, such as healthcare or education, and may work in various sectors, including government, corporate, and nonprofit organizations. Their goal is to improve transparency and enhance public trust.