A hotel concierge is a staff member who assists guests with various services and information during their stay. They are knowledgeable about the local area and can help with restaurant reservations, transportation arrangements, and recommendations for attractions. Their goal is to enhance the guest experience by providing personalized assistance. Concierges often have access to exclusive services and can secure tickets for events or activities that may be difficult to obtain. They serve as a valuable resource for guests, ensuring that their needs are met and that they have a memorable stay at the hotel.