Front desk operations refer to the activities and responsibilities managed by the front desk staff in establishments like hotels, offices, or medical facilities. This includes greeting guests or clients, checking them in or out, and providing information about services and amenities. The front desk serves as the main point of contact for visitors, ensuring a positive first impression. Additionally, front desk operations involve managing reservations, handling payments, and addressing customer inquiries or complaints. Staff must maintain accurate records and coordinate with other departments, such as housekeeping or maintenance, to ensure smooth operations and guest satisfaction.