E-governance refers to the use of digital technology and the internet to provide government services and information to citizens. It aims to improve the efficiency, transparency, and accessibility of government operations. By utilizing online platforms, citizens can access services like applying for permits, paying taxes, and obtaining information without needing to visit government offices. This approach enhances communication between the government and the public, allowing for quicker responses and feedback. E-governance also promotes citizen engagement by enabling participation in decision-making processes through online surveys and forums, fostering a more inclusive and responsive government.