A customer inquiry refers to a question or request for information made by a customer regarding a product or service. This can include questions about pricing, availability, features, or support. Businesses often have dedicated channels, such as phone lines or email, to handle these inquiries efficiently. Responding to customer inquiries is crucial for maintaining customer satisfaction and building trust. Timely and accurate responses can help customers make informed decisions and enhance their overall experience with the brand. Effective handling of inquiries can lead to increased sales and customer loyalty.