A complaint management system is a structured approach used by organizations to handle customer complaints efficiently. It allows businesses to track, manage, and resolve issues raised by customers, ensuring that their concerns are addressed promptly. This system often includes tools for logging complaints, assigning them to appropriate staff, and monitoring the resolution process. These systems help improve customer satisfaction by providing a clear pathway for feedback and resolution. By analyzing complaint data, organizations can identify trends and areas for improvement, ultimately enhancing their products or services. Effective complaint management can lead to better customer relationships and increased loyalty.