A complaint management system is a structured approach used by organizations to handle customer complaints efficiently. It allows businesses to track, manage, and resolve issues raised by customers, ensuring that their concerns are addressed promptly. This system often includes features like ticketing, categorization, and reporting to help identify trends and improve service quality. By implementing a complaint management system, companies can enhance customer satisfaction and loyalty. It provides a clear process for customers to voice their grievances, which can lead to better communication and a more positive relationship between the organization and its clients.