Call center agents are professionals who assist customers by answering their questions and resolving issues over the phone or through online chat. They work in various industries, including telecommunications, finance, and retail, providing support for products and services. Their primary goal is to ensure customer satisfaction by delivering accurate information and effective solutions. These agents typically follow a script or guidelines to handle inquiries efficiently. They may also document customer interactions and feedback to improve service quality. Strong communication skills, patience, and problem-solving abilities are essential traits for call center agents to succeed in their roles.