Business processes are structured activities or tasks that organizations perform to achieve specific goals. These processes can include everything from customer service interactions to product development and sales. By defining and optimizing these processes, businesses can improve efficiency, reduce costs, and enhance customer satisfaction. Each business process typically consists of a series of steps that involve various resources, such as employees, technology, and information. Effective management of these processes is crucial for ensuring that an organization operates smoothly and meets its objectives, ultimately contributing to its overall success and competitiveness in the market.