A blind transfer is a telephone call transfer method where the original caller is connected to a new party without any prior introduction. The person transferring the call does not inform the receiving party about the caller's identity or the purpose of the call. This method is often used in customer service settings to quickly redirect calls to the appropriate department. In a blind transfer, the original caller may be left waiting on the line until the new party answers. This can lead to confusion if the receiving party is not prepared for the call. It contrasts with a warm transfer, where the caller is introduced to the new party before the transfer occurs.