Attended transfer is a communication process where a call is transferred from one person to another, but the original caller remains on the line until the transfer is complete. This ensures that the caller can speak directly to the new recipient, often leading to a smoother transition and better service. In this method, the person transferring the call typically introduces the caller to the new recipient, providing context about the conversation. This is commonly used in customer service settings, where representatives like call center agents aim to enhance the caller's experience by ensuring they reach the right department or individual.