Ticketing software is a digital tool that helps businesses manage and track customer inquiries, issues, or requests. It allows users to create, assign, and resolve tickets, ensuring that no customer concern goes unnoticed. This software is commonly used in customer support, IT help desks, and event management. By organizing communication and providing a centralized platform, ticketing software improves efficiency and response times. Features often include automated notifications, reporting tools, and integration with other systems, making it easier for teams to collaborate and provide better service to their customers.