A Technical Support Engineer is a professional who assists customers with technical issues related to products or services. They troubleshoot problems, provide solutions, and ensure that users can effectively utilize the technology. This role often involves communication through phone, email, or chat, and requires a strong understanding of the product and its functionalities. In addition to problem-solving, Technical Support Engineers document issues and solutions to improve future support. They may work closely with other teams, such as software developers or product managers, to relay customer feedback and enhance the overall user experience.