A "Superagent" is a type of software or digital assistant designed to automate and enhance customer service interactions. It uses artificial intelligence to understand and respond to customer inquiries, often through chatbots or virtual assistants. Superagents can handle multiple tasks simultaneously, providing quick and efficient support to users. These systems are commonly used in various industries, including e-commerce, telecommunications, and banking. By integrating with existing customer relationship management (CRM) systems, Superagents can access customer data and provide personalized responses, improving overall customer satisfaction and reducing the workload on human agents.