Skytrax is a UK-based consultancy that specializes in airline and airport reviews. Founded in 1989, it is known for its annual awards that recognize excellence in the aviation industry, including the prestigious World Airline Awards. These awards are based on customer satisfaction surveys conducted worldwide. In addition to awards, Skytrax provides detailed rankings and reviews of airlines and airports, helping travelers make informed decisions. Their website features a wealth of information, including passenger ratings, service quality assessments, and insights into various airline amenities and services.