Sitel Group is a global customer experience management company that provides a range of services, including customer support, technical assistance, and sales solutions. Founded in 1985, it operates in multiple countries and serves various industries, helping businesses enhance their customer interactions and improve satisfaction. The company employs thousands of agents who work across different channels, such as phone, chat, and social media. Sitel Group focuses on leveraging technology and data analytics to optimize customer experiences, making it a key player in the business process outsourcing sector.