Sitel is a global customer experience management company that provides outsourced customer service solutions. Founded in 1985, it operates in multiple countries, offering services such as customer support, technical assistance, and sales support across various industries, including technology, retail, and healthcare. The company focuses on enhancing customer interactions through various channels, including phone, email, and chat. Sitel employs advanced technology and analytics to improve service quality and efficiency, aiming to create positive experiences for both clients and their customers.