A Service Advisor is a professional who works in the automotive industry, typically at a dealership or repair shop. Their main role is to act as a liaison between customers and technicians. They listen to customers' concerns about their vehicles, provide estimates for repairs, and schedule service appointments. In addition to customer interaction, Service Advisors also manage paperwork and ensure that the service process runs smoothly. They may explain the necessary repairs and maintenance to customers, helping them understand the work being done on their vehicles. Their goal is to ensure customer satisfaction and efficient service delivery.