A Service Advisor is a professional who acts as a liaison between customers and the service department of an automotive dealership or repair shop. Their primary role is to understand customer concerns, recommend necessary services, and provide estimates for repairs. They ensure that customers are informed about the status of their vehicles and help facilitate communication with the technicians. In addition to customer interaction, Service Advisors manage service appointments and maintain records of services performed. They often have knowledge of automotive systems and may assist in troubleshooting issues. Their goal is to enhance customer satisfaction and ensure efficient service delivery in the automotive industry.