A self-service portal is an online platform that allows users to access information and services without needing direct assistance from support staff. These portals often include features like FAQs, knowledge bases, and ticketing systems, enabling users to find solutions to their problems independently. This can enhance user satisfaction and reduce the workload on customer service teams. Organizations use self-service portals to streamline operations and improve efficiency. By providing users with the tools to manage their own inquiries, companies can save time and resources. Common examples of self-service portals include those used by banks, telecommunications companies, and e-commerce websites.