A Returns Manager is a professional responsible for overseeing the process of product returns in a business. This role involves managing customer inquiries, processing return requests, and ensuring that returned items are handled efficiently. The Returns Manager works closely with the customer service team to address any issues and improve the overall return experience for customers. Additionally, the Returns Manager analyzes return data to identify trends and potential problems. By collaborating with other departments, such as inventory management and logistics, they help streamline the returns process, reduce costs, and enhance customer satisfaction.