Returns refer to the process of sending back a product to the seller or retailer after purchase. This can happen for various reasons, such as receiving a defective item, ordering the wrong size, or simply changing one's mind. Most retailers have specific return policies that outline the time frame and conditions under which returns are accepted. When a return is processed, the customer may receive a refund, exchange, or store credit, depending on the retailer's policy. It's important for consumers to keep their receipts and understand the return policy of the store to ensure a smooth return experience.