Product returns refer to the process where customers send back items they have purchased, usually because they are unsatisfied or the product is defective. Retailers often have specific return policies that outline the time frame and conditions under which returns are accepted. This process helps maintain customer satisfaction and allows for exchanges or refunds. When a product is returned, it typically goes through a quality check before being restocked or disposed of. Many companies, including Amazon and Walmart, offer easy return options, such as online return labels or in-store drop-offs, to streamline the experience for customers.