The Parliamentary Ombudsman is an independent official appointed by the Parliament to investigate complaints from the public about government services. Their role is to ensure that citizens receive fair treatment and that public bodies act within the law. The Ombudsman can look into issues such as delays, poor service, or unfair decisions made by government departments. The Ombudsman operates without bias and aims to resolve complaints through mediation and recommendations. They have the authority to examine documents and interview staff, ensuring transparency and accountability in public administration. Their findings can lead to improvements in government practices and policies.