An Ombudsman is an official appointed to investigate complaints made by individuals against government agencies or organizations. Their role is to ensure that citizens receive fair treatment and that their rights are protected. Ombudsmen can help resolve disputes, provide recommendations, and promote accountability within institutions. Typically, an Ombudsman operates independently and impartially, allowing them to address issues without bias. They often handle cases related to public services, such as healthcare or education, and may also work within private organizations. The position is designed to enhance transparency and improve the relationship between the public and institutions, fostering trust in the system.