Operational decision-making refers to the process of making choices that affect the day-to-day operations of an organization. This involves evaluating various options and selecting the best course of action to achieve specific goals, such as improving efficiency or reducing costs. Decisions can range from scheduling staff to managing inventory levels. Effective operational decision-making relies on data analysis, clear communication, and collaboration among team members. Tools like data analytics and performance metrics help managers assess situations and make informed choices. Ultimately, these decisions play a crucial role in ensuring that an organization runs smoothly and meets its objectives.