An operational decision refers to choices made by managers and employees that affect the day-to-day functioning of an organization. These decisions are typically routine and focus on the implementation of strategies, ensuring that daily operations run smoothly. Examples include scheduling staff, managing inventory, and handling customer service issues. These decisions are often guided by established policies and procedures, allowing for quick responses to immediate challenges. While they may seem minor compared to strategic decisions, operational decisions are crucial for maintaining efficiency and achieving overall business objectives. Effective operational decision-making can lead to improved productivity and customer satisfaction.