A multi-skilled workforce refers to a group of employees who possess a variety of skills and competencies, allowing them to perform multiple tasks or roles within an organization. This flexibility enables businesses to adapt to changing demands, improve efficiency, and reduce reliance on specialized workers. Having a multi-skilled workforce can enhance collaboration and problem-solving, as team members can share knowledge and support each other in different areas. Companies often invest in training programs to develop these diverse skills, which can lead to increased job satisfaction and employee retention.