A Knowledge Base is a centralized repository that stores information, data, and resources on a specific subject or a range of topics. It is designed to help users find answers to their questions quickly and efficiently. Knowledge bases are commonly used in customer support, where they provide articles, FAQs, and guides to assist users in resolving issues without needing direct help from a representative. These systems can be structured in various formats, including text documents, databases, or online platforms. They often utilize search functions and categorization to make information easily accessible. Popular examples of knowledge bases include those created by companies like Zendesk and Confluence, which help organizations manage and share knowledge effectively.