Jack Mitchell is a well-known American entrepreneur and author, recognized for his innovative approach to customer service and business management. He is the founder of Mitchell's Fish Market, a successful restaurant chain that emphasizes fresh seafood and exceptional dining experiences. His work has inspired many in the hospitality industry. In addition to his restaurant ventures, Jack Mitchell has written several books, including Hug Your Customers, which focuses on the importance of building strong relationships with clients. His insights have made a significant impact on how businesses engage with their customers, promoting a culture of care and connection.