Front Office Management refers to the department in a business, often in the hospitality or service industry, that directly interacts with customers. This includes roles such as receptionists, concierges, and customer service representatives. Their primary responsibilities involve greeting guests, handling reservations, and addressing inquiries to ensure a positive customer experience. Effective Front Office Management is crucial for maintaining a business's reputation and fostering customer loyalty. It involves coordinating communication between various departments, managing check-in and check-out processes, and resolving any issues that may arise during a customer's stay or visit.