Direct Energy is a retail energy provider that offers electricity and natural gas services to residential and commercial customers in North America. Founded in 1986, the company focuses on providing competitive pricing and flexible plans to meet the diverse needs of its customers. In addition to energy supply, Direct Energy also provides home services, including HVAC maintenance and repair, plumbing, and electrical services. The company aims to enhance customer experience by offering various tools and resources, such as energy usage tracking and budget billing options, to help customers manage their energy consumption effectively.