Defective merchandise refers to products that do not meet quality standards or are not functioning as intended. This can include items that are broken, damaged, or have manufacturing flaws. Consumers expect products to work properly, and when they don’t, it can lead to dissatisfaction and potential returns. Retailers and manufacturers often have policies in place to address defective merchandise. These policies may include refunds, exchanges, or repairs. Understanding consumer rights regarding defective items is important, as laws like the Magnuson-Moss Warranty Act provide protections for buyers against faulty products.