The Crisis Negotiation Unit (CNU) is a specialized team within law enforcement agencies that focuses on resolving high-stakes situations, such as hostage crises or armed standoffs. The primary goal of the CNU is to communicate with individuals in crisis to de-escalate tensions and reach a peaceful resolution without the use of force. Members of the unit are trained in negotiation techniques, psychology, and conflict resolution. Crisis negotiators often work closely with other units, such as the SWAT team, to ensure safety and coordination during critical incidents. They utilize active listening and empathy to build rapport with individuals in distress, aiming to understand their needs and motivations. The CNU plays a vital role in protecting lives and maintaining public safety during emergencies.