A Contact Center is a centralized office that manages customer interactions across various communication channels, such as phone calls, emails, live chats, and social media. It serves as a hub for customer service, support, and sales, allowing businesses to efficiently handle inquiries and resolve issues. Contact centers often utilize technology like Customer Relationship Management (CRM) systems to track interactions and improve service quality. They can be operated in-house or outsourced to specialized companies, providing flexibility for businesses to meet customer needs while managing operational costs.