The term "Back-Office" refers to the part of a business that handles internal operations and support functions, rather than direct customer interactions. This includes tasks such as accounting, human resources, and IT support. Back-office activities are essential for ensuring that the front office, which deals with customers and sales, can operate smoothly. Back-office staff typically work behind the scenes, managing data, processing transactions, and maintaining systems. While they may not interact with clients directly, their work is crucial for the overall efficiency and effectiveness of the organization. This division helps streamline operations and allows front-office employees to focus on customer service and sales.