Returns refer to the process of sending back a product to the seller after purchase. This can happen for various reasons, such as receiving a defective item, ordering the wrong size, or simply changing one's mind. Many retailers have specific return policies that outline the time frame and conditions under which returns are accepted. When a return is processed, the customer typically receives a refund or store credit. The refund amount may vary based on the condition of the item and the retailer's policy. Understanding the return policy of a store is important for consumers to ensure a smooth return experience.