Quality management is a systematic approach to ensuring that products and services meet specific standards and customer expectations. It involves planning, controlling, and improving processes to enhance quality. Key components include quality planning, quality assurance, quality control, and continuous improvement, often guided by frameworks like ISO 9001. Effective quality management helps organizations reduce waste, increase efficiency, and improve customer satisfaction. By implementing quality management practices, businesses can identify areas for improvement, monitor performance, and make informed decisions. This ultimately leads to better products and services, fostering trust and loyalty among customers.