Frontline employees are the workers who directly interact with customers or clients in various industries. They play a crucial role in delivering services and products, often being the first point of contact for customers. Examples of frontline employees include cashiers, waitstaff, and customer service representatives. These employees are essential for maintaining customer satisfaction and loyalty. Their performance can significantly impact a company's reputation and success. Frontline employees often receive training to handle customer inquiries, resolve issues, and provide a positive experience, making them vital to the overall operation of a business.