eGovernment refers to the use of digital technology by government agencies to provide services and information to citizens. This includes online platforms for tasks such as applying for permits, paying taxes, and accessing public records. The goal is to make government services more efficient, accessible, and user-friendly. By utilizing the internet and mobile applications, eGovernment aims to improve communication between citizens and government bodies. It allows for quicker responses to inquiries and reduces the need for in-person visits, ultimately saving time and resources for both the public and the government.