E-government refers to the use of digital technology and the internet by government agencies to provide services, information, and communication to citizens. This approach aims to improve the efficiency and accessibility of government services, making it easier for people to interact with their government without needing to visit physical offices. Through e-government, citizens can access various services online, such as applying for permits, paying taxes, or accessing public records. This not only saves time for individuals but also reduces administrative costs for governments, leading to a more streamlined and effective public service delivery system.