Claims management is the process of handling and resolving claims made by individuals or businesses, typically in the context of insurance or legal matters. It involves assessing the validity of claims, gathering necessary documentation, and determining the appropriate compensation or resolution. Effective claims management ensures that claims are processed efficiently and fairly. The process often includes communication between the claimant and the claims adjuster, who evaluates the details of the claim. Tools and software may be used to track claims and streamline the workflow. Proper claims management helps maintain customer satisfaction and reduces the risk of disputes.