Automated phone systems are technology-driven systems that manage incoming calls without the need for a human operator. They use pre-recorded messages and voice recognition to guide callers through menus, allowing them to access information or services quickly. Commonly found in customer service settings, these systems can help route calls to the appropriate department or provide answers to frequently asked questions. These systems often include features like Interactive Voice Response (IVR), which allows users to interact using their voice or keypad. Automated phone systems can improve efficiency for businesses by reducing wait times and freeing up staff to handle more complex inquiries.