Voice Analytics is a technology that analyzes spoken language to extract valuable insights. It uses algorithms to process audio recordings, identifying patterns in speech, tone, and emotion. This helps businesses understand customer sentiments and improve communication strategies. By examining conversations, Voice Analytics can reveal trends, customer preferences, and areas for improvement. It is commonly used in customer service, sales, and market research to enhance user experience and drive better decision-making. Overall, this technology transforms voice data into actionable information for organizations.