Video Relay Service (VRS) is a telecommunications service that enables individuals who are deaf or hard of hearing to communicate with hearing people through video technology. Users connect with a sign language interpreter via a video call, allowing them to see and communicate in real-time using sign language. The interpreter translates the signed conversation into spoken words for the hearing person and vice versa. This service enhances communication accessibility and is often used for personal, business, and emergency calls, making it easier for deaf individuals to engage in everyday conversations.