Twilio is a cloud communications platform that allows developers to integrate various communication features into their applications. This means businesses can easily add capabilities like sending text messages, making phone calls, or even video conferencing without needing to build everything from scratch. By using Twilio's APIs, companies can enhance their customer interactions and streamline communication processes. Founded in 2008, Twilio has become a popular choice for businesses of all sizes, from startups to large enterprises. Its user-friendly tools and extensive documentation make it accessible for developers, enabling them to create innovative solutions that improve customer engagement and satisfaction.