Text-based services refer to communication platforms that allow users to send and receive messages in written form. These services can include SMS (Short Message Service), instant messaging apps like WhatsApp or Facebook Messenger, and email. They enable real-time or asynchronous conversations, making it easy for individuals and businesses to connect without needing voice or video. These services are widely used for personal communication, customer support, and marketing. They offer convenience and accessibility, allowing users to communicate from various devices, such as smartphones and computers. Text-based services often include features like emojis, file sharing, and group chats to enhance user interaction.