The Telecommunications Industry Ombudsman (TIO) is an independent organization in Australia that helps resolve complaints between consumers and telecommunications service providers. It offers a free service for individuals who have issues with their phone, internet, or mobile services that have not been resolved directly with their provider. The TIO investigates complaints and works to find fair solutions for both consumers and businesses. It plays a crucial role in ensuring that telecommunications companies adhere to industry standards and regulations, promoting accountability and better service for customers across the telecommunications sector.