A service outage occurs when a service, such as an internet connection, power supply, or software application, becomes unavailable to users. This can happen due to various reasons, including technical failures, maintenance work, or unexpected events like natural disasters. During an outage, users may experience disruptions in their ability to access or use the affected service. Service outages can impact individuals and businesses alike, leading to lost productivity and frustration. Companies often communicate with their customers during an outage to provide updates and estimated restoration times. Understanding the cause and duration of a service outage can help users manage their expectations and plan accordingly.