A Quality Management System (QMS) is a structured framework that organizations use to ensure their products and services meet consistent quality standards. It involves processes, procedures, and responsibilities that help manage and improve quality across all areas of the business. A QMS can enhance customer satisfaction and operational efficiency by identifying and addressing quality issues. Common standards for QMS include the ISO 9001 framework, which provides guidelines for establishing effective quality management practices. Implementing a QMS helps organizations monitor performance, reduce waste, and foster a culture of continuous improvement, ultimately leading to better products and services for customers.